At Unparallel Clothing, we want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines below:
Eligibility for Returns:
- You may return items within 14 days of receiving your order.
- Items must be in their original condition and packaging, unused, and undamaged.
To Initiate a Return:
- Please contact us at hello@midwestapparel.uk to request a return authorization.
- Include your order number and a brief description of the reason for the return.
Return Shipping:
- You will be responsible for the return shipping costs.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
Refunds:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed within 7-10 business days to the original payment method.
Exchanges:
- If you wish to exchange an item, please follow the return process above and place a new order for the desired item.
Non-Returnable Items:
Some items, such as custom orders or sale items, are non-returnable.
If you have any questions or need assistance, feel free to contact us at admin@unparallelclothing.com or visit our website at https://unparallelclothing.com.
Thank you for choosing Unparallel Clothing!